When: Thursday, Feb 02 | 3:45 pm - 5:00 pm

Location: MTCC 104CD

Days: Thursday. Event Types: Session. Sectors: Public Libraries. Subjects: Customer Service, Engagement, Leadership, and Mentoring.


Join us – three hardworking Brampton Library Managers – for an energetic discussion and sharing of successes (and frustrations!) about how progress is being made one step at a time in our quest to achieve 100% staff-buy in across the system for providing excellence in consistent customer service. Hear how staff are developing stronger interactive relationships with customers, handling ongoing security situations with increasing professionalism, pro-actively promoting library programs, products and services, creatively merchandising our collections and more confidently assisting customers—and each other—with technology challenges and changes. What are the simple yet consistent messages we are giving to staff and how are we supporting them in these initiatives? Come and find out!

Participants will take away simple yet powerful and consistent messages and actions for building and sustaining staff buy-in for any library initiative.


PDF Presentation