When: Thursday, Feb 01 | 2:50 pm - 3:30 pm

Location: MTCC - 206AB

Days: Thursday. Event Types: Session. Sectors: Public Libraries. Subjects: Organizational Issues and Public Service.


Our panel will discuss Richmond Hill’s Innovative approach to customer service through the application of the 7 values expressed in the library’s Strategic Plan to all aspects of life at the library: development of a common code of specific behaviours, customer service training and recruitment.

To help bridge the gap between organizational values as defined in print, and values as expressed in customer service; to create a plan for incorporating your library’s values into everyday interactions in all contexts.