When: Wednesday, Feb 01 | 2:30 pm - 3:45 pm

Location: ICTC Ballroom B

Days: Wednesday. Event Types: Session. Sectors: General.


Do your patrons feel like Rockstars? Are you rolling out the Red Carpet and tossing them an axe (Guitar) when they rock thru the door? In this session we are going to cover how to implement rockstar level customer service practices in your library. Drive constant customer awareness, reporting, data and trend analysis and utilize all of this data gathering to help building and continue to refine your customer service approach. Practices discussed in this session will give your library immediate impact on improving your customer service experience and ultimately build brand and patron recognition and totally rock patrons with rockstar customer service. By focusing on NPS, you will increase overall patron usage within your library, across programs and events, and on your website.



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