Is your staff development program effective? How do you know? Why do most programs result in less than 10% change in behavior? Why do we “support” training rather than “invest” in training? Who is accountable? What works and what doesn’t? If you are tight for money (and who isn’t?), can you afford to continue to throw money at training without knowing if it works? Learn what the evidence suggests you should be doing, including models, the varying nature of staff concerns and why directors are loathe to change a model they know doesn’t work.
– Understand the difference between training and implementation
– Know the steps in training that affect outcomes
– Be able to make a difference in training programs
– Change the way you evaluate programs