Facing another story with just the same two families that participated last week? Using your staff to fill seats in your local author event? Is the real question for Trivia Night, “Who will show up?” Maybe the next questions should be “Why is this a library program?”
Bancroft Public Library CEO Chris Stephenson and Hastings Highlands Public Library CEO Kimberly McMunn share actual case studies of the trials and triumphs of rural library outreach and the move to performance measures for programming. Learn about using outcome-based evaluation as a powerful tool to help tailor your programs, report the difference you make, and improve library service. We’ll explore how to ensure that true costs are reflected in your library’s assessment and employ effective metrics in future planning. Learn to measure real outcomes, not number of participants. Start your New Year with a new plan!
Takeaways include using performance measures to evaluate services provides, understanding the benefits of outcome-based evaluations and making the case for innovative planning.