Two sessions in one! First, explore one medium-sized librarys method for database cancellations; see how a heavy emphasis on communication can be integrated into a cancellation process. Up next, discover the trends and strategies that emerged from a content analysis of CARL libraries communications around cancellations considering change management.
Provide a model for database cancellation decisions.
Develop strategies for effective communications and a multifaceted, open communication plan.
Deploy change management practices for communication strategies.