Over the past two years, the University of Guelph Library’s UX Team of two has conducted dozens of studies on a range of topics from our website to the furniture in our building. As to be expected, we have learned so much about our users; we will share some of those insights with you. But perhaps more interestingly, we’d like to share the highs, lows, and in-betweens of the work of a UX Librarian. We will share stories from a handful of UX studies we recently conducted. For instance, how did undergraduates in a first year chemistry class change their study habits after midterms? What are students doing when they study together? What most baffles students in the research process? As we discuss each study we will touch on our approach, the primary findings, and then our reflections.
We will explore questions like what stumbling blocks did we encounter along the way? How did this study influence our practice? What did we learn about ourselves as researchers? After the session, attendees will have greater insight into library users behaviours and opinions on a variety of library-related topics. They will understand different methods of conducting UX studies and the rationale behind doing so. And they will have greater clarity into the day-to-day work of two UX librarians.