When: Wednesday, Jan 30 | 1:00 pm - 2:15 pm

Location: ICTC Wellington

Days: Wednesday. Event Types: Session. Sectors: Academic Libraries. Subjects: Academic, Open Data, and User Experience.


Are we listening to our students’ nuanced needs as well as we can be? Are we losing opportunities to build relationships of trust and mutual respect by drawing a line too hard in the sand with our OA policies and services? In this session, the presenters take a hard look at their library’s communication and policies around open-access archiving of student theses and provide details on their quest to refine the process. This session will provide a brief background on the problems the presenters identified in their own open access service offerings, and will offer candid discussion about their failure to see these issues from the students’ perspective.

Participants will have an opportunity to learn from the presenters’ mistakes, as they describe what steps they’ve taken to listen more effectively to the needs of students. They’ll outline a roadmap to enact change through continuous improvement processes, including holistic assessment of your open-access offerings. Participants will be given a chance to brainstorm solutions to pain points in their own process. Get started making the change to meet your student’s in the middle on OA today!