Are we listening to our students nuanced needs as well as we can be? Are we losing opportunities to build relationships of trust and mutual respect by drawing a line too hard in the sand with our OA policies and services? In this session, the presenters take a hard look at their librarys communication and policies around open-access archiving of student theses and provide details on their quest to refine the process. This session will provide a brief background on the problems the presenters identified in their own open access service offerings, and will offer candid discussion about their failure to see these issues from the students perspective.
Participants will have an opportunity to learn from the presenters mistakes, as they describe what steps theyve taken to listen more effectively to the needs of students. Theyll outline a roadmap to enact change through continuous improvement processes, including holistic assessment of your open-access offerings. Participants will be given a chance to brainstorm solutions to pain points in their own process. Get started making the change to meet your students in the middle on OA today!