When: Friday, Feb 01 | 10:45 am - 12:00 pm

Location: MTCC 104B

Days: Friday. Event Types: Session. Sectors: Public Libraries. Subjects: Design, Innovation, and Library Buildings and Space.


Calgary’’s New Central Library opened in the fall of 2018. Identified by Architectural Digest as one of the most anticipated buildings of the year in 2018, the patron experience in the building needed to exceed the community’’s expectations of what this new library would offer. In 2016 the Library’’s design team spent four months engaging in design thinking charrettes and workshops resulting in a Plan for Innovation that was the foundation for what you see in the new library today, and throughout the library system.

The two years in between were spent prototyping, trialling, and piloting new programs and services in locations throughout the library system. The resulting learnings, constant iterations and pivoting, fundamentally changed the library system’s approach to professional learning, service delivery, and the library’’s programs, services, and spaces. The new Central Library is the pinnacle of this learning, which will be demonstrated through a visual tour of the new building, including lessons learned post opening.

Participants will learn about and experience:
• Design thinking and the value of empathizing, prototyping, piloting and testing, iterating, and launching
• Professional learning transition based on experiential and inquiry based approaches
• Culture change and service transition
• A visual tour of Calgary’s new Central library and lessons learned post opening