Library workflows are institutionalized operations, through which many services to library users are realized. But how much do our workflows advantage some people and disadvantage others? When evaluating library services, do we consider how workflows might reflect institutional bias? Through the practical concept of workflows, this session seeks to make addressing institutional bias less overwhelming and necessarily humanizing.
The session will feature speakers with connections to underserved communities and uniquely positioned as diverse hires to persevere through the messiness of addressing institutional bias. Through sharing about their successes and failures in critiquing and changing library workflows, and dedicating time to open moderated conversation, they hope to inspire others to join in on their efforts to empower library staff to make library services more inclusive.
We will explore the following questions:
1) How can library workflows contribute to institutional bias (and therefore, societal bias), and
2) What are the values and assumptions that may undergird library workflows?
The session also gives tips on making a case to managers to support operational changes that provide more inclusive library services.