Frequently Asked Questions

 

Where is the mobile app?

You can skip your trip to the app store this year – the Super Conference website is now fully mobile responsive, and you can build your program by starring each session you are interested in attending on your browser. If you are viewing the website on a mobile device, you will also have the option to opt-in to push alert notifications. Please note that because you do not have to log in, your sessions will be saved in your device’s cookies and will disappear if you clear your history. 

 

I just renewed my membership. Why does the registration portal say my member number “doesn’t exist”?

If you have renewed your membership recently, please allow 1-2 business days for the registration portal to sync.

 

Where can I get a copy of my receipt?

You can get your receipt by clicking the link in the confirmation email sent to the email address used for registration. If you didn’t receive one please submit a ticket via the “Need Help” widget.  Make sure to include your name, your institution, and the name of the individual that registered you.

 

I am a member of an Affiliate member registration. How do I register?

When registering for Super Conference please use the “Affiliate Organization Member” registration option.  Affiliate organizations include all members of The Partnership, Canada’s national network of provincial and territorial library associations.  If you’re not sure if you are eligible, please submit a ticket with the name of your institution and the name of the association of which you are a part.

 

How do I choose the sessions I want to attend?/ How do I sign up for sessions?/ How do I change my session selections?

You’ll be asked to select your sessions  you are going through the registration process.  These session selections are not binding – they allow us to gauge what we should expect in terms of attendance for each session. If you change your mind later, there is no need to update your selections.

During the conference, sessions are on a first come -first serve basis. Please check out the schedule on our website to plan out your days!

 

I’m a student registering for the conference, but when I register I’m not being offered the student rate. What do I do?

Please review the registration amounts for each registration type here.

If this amount does not match your registration type please submit a ticket via the “Need Help” widget.  Please make sure to include your name and the name of the school you are attending.

 

I’m a retired member registering for the conference, but when I register I’m not being offered the student rate. What do I do?

Please review the registration amounts for each registration type here.

If this amount does not match your registration type please submit a ticket via the “Need Help” widget.  Please make sure to include your name and the name of your previous institution.

 

I’m speaking at the conference. How do I get the speaker rate?

Please use the SC2020 SPEAKER registration option on registration main page.

 

Where can I find my membership number?

If you have misplaced your membership number/ID you can find it on any past OLA communications. It is listed at the top of every email.  Alternatively, you can find it by logging to your account on our main website and visiting your profile.

 

I want to be a convenor! Where do I sign up?

If you wish to be a convenor please contact your divisional planner.

 

What is a convenor? Does being one mean I can attend for free?

Session convenors are important to the smooth operation of the conference. You provide the personal touch that is vital to the overall Super Conference experience.

Convenors do not receive registration discounts to the conference, but your name is featured in the final program along with that of your organization. It’s a great way to become known in the library community, to promote the library in which you work, and something to add to your professional résumé.

 

I’m not a library worker – can I still attend OLA?

Of course! Non-members are welcome to attend Super Conference!  Please register as a non member.

 

I’m volunteering at the conference – do I still need to register?

If you are an OLA member and  volunteering at the Conference you can attend the conference for free! But no need to register, we have you covered.

If you are not an OLA member and plan on volunteering at Super Conference you get the day you are volunteering for free, but will need to register to attend more days. Student memberships are only $20 so it’s worth joining today!

 

How do update my registration? I want my badge to have my fancy new job title! (Job title change, change of workplace, etc)

Please drop us an email with what you’d like your badge to say and we’ll fix it for you!

 

Can I cancel my registration?

Please see our refund policy.

 

What is Treasure Mountain Canada?

Treasure Mountain Canada is a school library learning commons research symposium and think tank. The work of this day will be centred on applying the Leading Learning Standard: Designing Learning Environments to Support Participatory Learning. TMC is happening Friday and Saturday of the Conference and is included in Full Registration package, or can be purchased separately.

 

Can I bring my decision-maker?

Registered OLA Members are entitled to bring a Decision Maker Guest for one day at no charge. This includes mayors and reeves, school principals and superintendents and others who make decisions about college, university, school and public libraries. This guest will be subject to OLA approval. Please contact superconference@accessola.com for more information.

 

I’m trying to register multiple staff members from my institution. Is there an easier way to do that?

If you would like to register multiple staff members you can use an Institutional Portal. Please contact Melissa Macks to set up an Institutional Portal.

 

I’m an exhibitor and I have exhibitor questions!

For more information please contact: gap. point. reach. inc. [non-profit leadership] Phone: 416.699.1938 Fax: 1.866.211.2999 Email: info@gappointreach.com

GPR has been appointed OLA’s official representative for advertising, sponsorship, and exhibit sales.