TALint Intern + Student, U Toronto
Allison Ridgway is a Master’s student at the University of Toronto’s Faculty of Information and TALint Intern, University of Toronto Libraries Department of Faculty and Student Engagement at University of Toronto.
How can academic libraries strengthen services to members of the public to ensure the inclusion of those who may experience homelessness or mental illness? We will describe how we implemented an empathy-driven approach, outlined by last year’s Super Conference public libraries spotlight speaker Ryan Dowd, including service assessment, consultation, and outcomes. If you attended this session, please complete a brief session evaluation here. Handout Presentation