A Librarian at Western Libraries for approximately 13 years, I am the Head, User Experience & User Services. I work with a dynamic and engaged team to deliver the best experience for our user communities.
As Western Libraries’ newly formed User Experience (UX) Team, we’ve spent the past year working on laying groundwork for developing UX culture by developing best practices for communicating and managing information internally. Participants will leave this session equipped with tools to develop communication and knowledge management strategies within their workplace. Handouts PDF Presentation If you attended this session, please complete a brief session evaluation here.