Ellen Stroud is the Director of Service Design & Delivery at the Oshawa Public Libraries. She has over 30 years of library experience with CNIB Library for the Blind, Richmond Hill Public Library and OPL. Ellen has spearheaded projects with community partners resulting in recognition and awards for OPL, including library service to seniors, teens, and the arts community. She believes passionately in the public library’s power to level the playing field for all, and to consistently work towards eliminating the barriers that hinder us from serving our customers.