Meg Uttangi Matsos is a branch manager at Hamilton Public Library and the mom of two amazing little girls! Throughout her career Meg has found ways to balance family-life with work, while staying connected to her interests in training and coaching library staff on customer service. She currently delivers ILS training, Customer Service Roadshow sessions and is part of a team analyzing Customer Experience at HPL. As a manager, over the past 9 years she has led staff teams in small clustered rural libraries, in inner-city neighbourhood branches and at HPL’s busiest Central department.