With over 25 years of experience in the public library field, Susan Bartoletta brings a wealth of experience in library management, including service delivery, program development and collection management. Her passion lies in developing and empowering staff to function as cohesive and effective teams that embrace change and focus on exceptional customer service.

Since 2014, Susan has been in the role of Branch Manager at Brampton Library and most recently, was involved in the opening of their newest facility, Springdale Branch. Currently, Susan holds the position of Director of Branch & Neighbourhood Services, leading the development, management and delivery of library services and customer service initiatives.