Kelly Nielsen
Manager - Public Services, Brantford PL

Empowering Staff to Create Safe Spaces Through Policy and Training

Now more than ever, librarians are expected to be the “jack of all trades,” helping customers deal with a variety of societal concerns: substance abuse, mental health, and homelessness. By implementing specific policies and increasing training, we can empower staff to take control of the social disorder in our libraries. Handout Presentation (PDF) If you attended this session, please complete a brief session evaluation here.