Lee Puddephatt
Manager, Public Service, Milton PL

We Need to Talk About Your Flair…Managing Through Change

Milton Public Library (MPL) implemented a new Service Delivery Model while concurrently opening a new branch. Compounding the effects of these changes, MPL hired four brand-new managers to implement the change. Join us to learn how we navigated the ups-and-downs of change management in a growing public library system. If you attended this session, please complete a brief session evaluation here.